/* Техподдержка — glassmorphism + tech-анимация */

#supportFab {
  position: fixed;
  bottom: 80px;
  right: 20px;
  z-index: 118;
}

#supportFabBtn {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  border: 1px solid rgba(255, 255, 255, 0.35);
  cursor: pointer;
  background: linear-gradient(145deg, rgba(237, 91, 47, 0.95), rgba(120, 45, 18, 0.92));
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow:
    0 0 0 1px rgba(237, 91, 47, 0.25),
    0 8px 28px rgba(237, 91, 47, 0.45),
    inset 0 1px 0 rgba(255, 255, 255, 0.25);
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

#supportFabBtn svg {
  width: 26px;
  height: 26px;
}

#supportFabBtn:hover {
  transform: scale(1.08) translateY(-2px);
  box-shadow:
    0 0 24px rgba(237, 91, 47, 0.55),
    0 12px 32px rgba(0, 0, 0, 0.35);
}

#supportModal {
  position: fixed;
  inset: 0;
  z-index: 115;
  display: none;
  pointer-events: none;
}

#supportModal:not([hidden]) {
  display: block;
}

#supportModalBackdrop {
  position: absolute;
  inset: 0;
  pointer-events: auto;
  background: rgba(2, 6, 23, 0.12);
}

/* ── Переменные темы виджета ── */
#supportModalCard,
.support-page-card {
  --sp-text: #f1f5f9;
  --sp-text-strong: #ffffff;
  --sp-muted: #94a3b8;
  --sp-panel-bg: rgba(15, 23, 42, 0.88);
  --sp-panel-border: rgba(255, 255, 255, 0.14);
  --sp-head-border: rgba(255, 255, 255, 0.1);
  --sp-tab-bg: rgba(255, 255, 255, 0.08);
  --sp-tab-text: #cbd5e1;
  --sp-tab-active-bg: rgba(237, 91, 47, 0.28);
  --sp-tab-active-text: #ffffff;
  --sp-tab-active-border: rgba(237, 91, 47, 0.65);
  --sp-bubble-bg: rgba(30, 41, 59, 0.85);
  --sp-bubble-text: #e2e8f0;
  --sp-bubble-border: rgba(255, 255, 255, 0.12);
  --sp-chip-bg: rgba(30, 41, 59, 0.9);
  --sp-chip-text: #e2e8f0;
  --sp-chip-border: rgba(148, 163, 184, 0.35);
  --sp-input-bg: #1e293b;
  --sp-input-text: #f8fafc;
  --sp-input-border: rgba(148, 163, 184, 0.35);
  --sp-input-placeholder: #94a3b8;
  --sp-divider: rgba(255, 255, 255, 0.08);
  --sp-icon-color: #f8fafc;
  --sp-close-color: #cbd5e1;
}

body.gov-workspace[data-theme="light"] #supportModalCard,
body.gov-workspace[data-theme="light"] .support-page-card,
body[data-theme="light"] .support-page-card {
  --sp-text: #0f172a;
  --sp-text-strong: #020617;
  --sp-muted: #475569;
  --sp-panel-bg: rgba(255, 255, 255, 0.96);
  --sp-panel-border: rgba(148, 163, 184, 0.45);
  --sp-head-border: rgba(148, 163, 184, 0.3);
  --sp-tab-bg: #f1f5f9;
  --sp-tab-text: #475569;
  --sp-tab-active-bg: #fff7ed;
  --sp-tab-active-text: #c2410c;
  --sp-tab-active-border: #ed5b2f;
  --sp-bubble-bg: #f8fafc;
  --sp-bubble-text: #1e293b;
  --sp-bubble-border: #e2e8f0;
  --sp-chip-bg: #ffffff;
  --sp-chip-text: #334155;
  --sp-chip-border: #cbd5e1;
  --sp-input-bg: #ffffff;
  --sp-input-text: #0f172a;
  --sp-input-border: #94a3b8;
  --sp-input-placeholder: #64748b;
  --sp-divider: #e2e8f0;
  --sp-icon-color: #c2410c;
  --sp-close-color: #64748b;
}

#supportModalCard {
  position: absolute;
  right: 20px;
  bottom: 140px;
  pointer-events: auto;
  width: 400px;
  height: 520px;
  min-width: 300px;
  min-height: 380px;
  max-width: calc(100vw - 24px);
  max-height: calc(100vh - 90px);
  resize: both;
  overflow: hidden;
  border-radius: 20px;
  display: flex;
  flex-direction: column;
  isolation: isolate;
  box-shadow:
    0 0 0 1px rgba(148, 163, 184, 0.18),
    0 24px 64px rgba(2, 6, 23, 0.45),
    0 0 80px rgba(237, 91, 47, 0.12);
}

.support-resize-hint {
  position: absolute;
  right: 6px;
  bottom: 6px;
  z-index: 5;
  width: 14px;
  height: 14px;
  pointer-events: none;
  opacity: 0.45;
  color: var(--sp-muted);
}

/* ── Анимированный tech-фон за стеклом ── */
.support-glass__bg {
  position: absolute;
  inset: 0;
  z-index: 0;
  background:
    radial-gradient(ellipse 80% 60% at 20% 10%, rgba(237, 91, 47, 0.35), transparent 55%),
    radial-gradient(ellipse 70% 50% at 85% 90%, rgba(56, 189, 248, 0.22), transparent 50%),
    linear-gradient(155deg, #0a0f1a 0%, #111827 45%, #0c1222 100%);
  overflow: hidden;
}

body.gov-workspace[data-theme="light"] #supportModalCard .support-glass__bg,
body[data-theme="light"] .support-page-card .support-glass__bg {
  background:
    radial-gradient(ellipse 80% 60% at 20% 10%, rgba(237, 91, 47, 0.12), transparent 55%),
    radial-gradient(ellipse 70% 50% at 85% 90%, rgba(56, 189, 248, 0.1), transparent 50%),
    linear-gradient(155deg, #e2e8f0 0%, #f1f5f9 45%, #e2e8f0 100%);
  opacity: 0.85;
}

.support-glass__grid {
  position: absolute;
  inset: -20%;
  width: 140%;
  height: 140%;
  opacity: 0.55;
  animation: supportGridDrift 18s linear infinite;
}

.support-glass__grid line {
  stroke: rgba(148, 163, 184, 0.35);
  stroke-width: 0.5;
  animation: supportGridPulse 4s ease-in-out infinite;
}

.support-glass__grid line:nth-child(odd) { animation-delay: 0.8s; }
.support-glass__grid line.is-accent {
  stroke: rgba(237, 91, 47, 0.65);
  stroke-width: 1;
}

body.gov-workspace[data-theme="light"] .support-glass__grid line,
body[data-theme="light"] .support-glass__grid line {
  stroke: rgba(100, 116, 139, 0.35);
}

body.gov-workspace[data-theme="light"] .support-glass__grid line.is-accent,
body[data-theme="light"] .support-glass__grid line.is-accent {
  stroke: rgba(237, 91, 47, 0.45);
}

.support-glass__scan {
  position: absolute;
  inset: 0;
  background: linear-gradient(
    180deg,
    transparent 0%,
    rgba(56, 189, 248, 0.06) 48%,
    rgba(237, 91, 47, 0.1) 50%,
    transparent 52%
  );
  animation: supportScan 5s ease-in-out infinite;
  pointer-events: none;
}

.support-glass__orb {
  position: absolute;
  border-radius: 50%;
  filter: blur(40px);
  opacity: 0.5;
  animation: supportOrbFloat 8s ease-in-out infinite;
}

.support-glass__orb--1 {
  width: 120px;
  height: 120px;
  background: rgba(237, 91, 47, 0.4);
  top: 10%;
  left: -10%;
}

.support-glass__orb--2 {
  width: 90px;
  height: 90px;
  background: rgba(56, 189, 248, 0.35);
  bottom: 15%;
  right: -5%;
  animation-delay: -3s;
}

@keyframes supportGridDrift {
  0% { transform: translate(0, 0) rotate(0deg); }
  100% { transform: translate(-3%, -2%) rotate(1deg); }
}

@keyframes supportGridPulse {
  0%, 100% { opacity: 0.35; }
  50% { opacity: 0.85; }
}

@keyframes supportScan {
  0% { transform: translateY(-100%); }
  100% { transform: translateY(100%); }
}

@keyframes supportOrbFloat {
  0%, 100% { transform: translate(0, 0); }
  50% { transform: translate(12px, -8px); }
}

/* ── Стеклянная панель ── */
.support-glass__panel {
  position: relative;
  z-index: 1;
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
  height: 100%;
  background: var(--sp-panel-bg);
  backdrop-filter: blur(18px) saturate(1.4);
  -webkit-backdrop-filter: blur(18px) saturate(1.4);
  border: 1px solid var(--sp-panel-border);
  border-radius: 20px;
}

.support-modal__head {
  padding: 0.85rem 1rem 0.65rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  border-bottom: 1px solid var(--sp-head-border);
  flex-shrink: 0;
}

.support-modal__brand {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  min-width: 0;
}

.support-modal__icon {
  width: 32px;
  height: 32px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, rgba(237, 91, 47, 0.35), rgba(56, 189, 248, 0.2));
  border: 1px solid var(--sp-panel-border);
  flex-shrink: 0;
}

.support-modal__icon svg {
  width: 18px;
  height: 18px;
  color: var(--sp-icon-color);
}

.support-modal__title {
  font-weight: 700;
  font-size: 0.92rem;
  color: var(--sp-text-strong);
  line-height: 1.2;
}

.support-modal__subtitle {
  font-size: 0.68rem;
  color: var(--sp-muted);
  font-weight: 600;
}

#supportModalClose {
  appearance: none;
  background: var(--sp-tab-bg);
  border: 1px solid var(--sp-input-border);
  border-radius: 8px;
  color: var(--sp-close-color);
  font-size: 18px;
  cursor: pointer;
  line-height: 1;
  padding: 0.2rem 0.45rem;
  transition: color 0.15s, border-color 0.15s;
}

#supportModalClose:hover {
  color: var(--sp-text-strong);
  border-color: var(--sp-tab-active-border);
}

/* Tabs */
.support-tabs {
  display: flex;
  gap: 4px;
  padding: 0 0.75rem 0.5rem;
  flex-shrink: 0;
}

.support-tabs__btn {
  flex: 1;
  appearance: none;
  border: 1px solid var(--sp-chip-border);
  background: var(--sp-tab-bg);
  border-radius: 10px;
  padding: 0.45rem 0.5rem;
  font: inherit;
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--sp-tab-text);
  cursor: pointer;
  transition: all 0.15s;
}

.support-tabs__btn.is-active {
  color: var(--sp-tab-active-text);
  border-color: var(--sp-tab-active-border);
  background: var(--sp-tab-active-bg);
  box-shadow: 0 0 12px rgba(237, 91, 47, 0.12);
}

/* Chat */
.support-pane {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
  padding: 0 0.75rem 0.75rem;
  overflow: hidden;
}

.support-pane[hidden] {
  display: none !important;
}

.support-messages {
  flex: 1;
  min-height: 100px;
  overflow-y: auto;
  padding: 0.35rem 0.15rem;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  scrollbar-width: thin;
  scrollbar-color: rgba(148, 163, 184, 0.45) transparent;
}

.support-msg {
  display: flex;
  align-items: flex-end;
  gap: 0.45rem;
  max-width: 100%;
}

.support-msg--user {
  flex-direction: row-reverse;
}

.support-msg__avatar {
  flex-shrink: 0;
  width: 26px;
  height: 26px;
  border-radius: 8px;
  font-size: 0.55rem;
  font-weight: 800;
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, rgba(56, 189, 248, 0.35), rgba(237, 91, 47, 0.3));
  border: 1px solid var(--sp-chip-border);
  color: var(--sp-text);
}

.support-msg__avatar--user {
  background: var(--sp-tab-bg);
}

.support-msg__bubble {
  max-width: 82%;
  padding: 0.55rem 0.7rem;
  border-radius: 12px 12px 12px 4px;
  font-size: 0.8rem;
  line-height: 1.45;
  color: var(--sp-bubble-text);
  background: var(--sp-bubble-bg);
  border: 1px solid var(--sp-bubble-border);
}

.support-msg--user .support-msg__bubble {
  border-radius: 12px 12px 4px 12px;
  background: rgba(237, 91, 47, 0.18);
  border-color: rgba(237, 91, 47, 0.45);
  color: var(--sp-text-strong);
}

body.gov-workspace[data-theme="light"] .support-msg--user .support-msg__bubble,
body[data-theme="light"] .support-msg--user .support-msg__bubble {
  background: #fff7ed;
  color: #9a3412;
}

.support-msg__bubble p { margin: 0; }
.support-msg__bubble a { color: #2563eb; }

.support-typing {
  font-size: 0.72rem;
  color: var(--sp-muted);
  font-weight: 600;
  padding: 0.15rem 0.35rem 0.35rem;
  display: flex;
  align-items: center;
  gap: 0.35rem;
  flex-shrink: 0;
}

.support-typing[hidden] { display: none !important; }

.support-typing__dots span {
  display: inline-block;
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: #ed5b2f;
  margin-right: 3px;
  animation: supportDot 1.2s ease-in-out infinite;
}

.support-typing__dots span:nth-child(2) { animation-delay: 0.2s; }
.support-typing__dots span:nth-child(3) { animation-delay: 0.4s; }

@keyframes supportDot {
  0%, 80%, 100% { opacity: 0.3; transform: scale(0.8); }
  40% { opacity: 1; transform: scale(1); }
}

.support-quick {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  padding: 0.35rem 0 0.5rem;
  flex-shrink: 0;
}

.support-quick__chip {
  appearance: none;
  border: 1px solid var(--sp-chip-border);
  background: var(--sp-chip-bg);
  border-radius: 999px;
  padding: 0.32rem 0.6rem;
  font: inherit;
  font-size: 0.68rem;
  font-weight: 600;
  color: var(--sp-chip-text);
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s, color 0.15s;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.06);
}

.support-quick__chip:hover {
  border-color: var(--sp-tab-active-border);
  background: var(--sp-tab-active-bg);
  color: var(--sp-tab-active-text);
}

.support-compose {
  display: flex;
  gap: 0.4rem;
  align-items: flex-end;
  margin-top: auto;
  padding-top: 0.35rem;
  border-top: 1px solid var(--sp-divider);
  flex-shrink: 0;
}

.support-compose__input {
  flex: 1;
  resize: none;
  min-height: 38px;
  max-height: 88px;
  padding: 0.5rem 0.65rem;
  border-radius: 12px;
  border: 1px solid var(--sp-input-border);
  background: var(--sp-input-bg);
  color: var(--sp-input-text);
  font: inherit;
  font-size: 0.8rem;
  line-height: 1.35;
}

.support-compose__input:focus {
  outline: none;
  border-color: #ed5b2f;
  box-shadow: 0 0 0 2px rgba(237, 91, 47, 0.2);
}

.support-compose__input::placeholder {
  color: var(--sp-input-placeholder);
  opacity: 1;
}

.support-compose__send {
  flex-shrink: 0;
  width: 40px;
  height: 40px;
  border: none;
  border-radius: 12px;
  cursor: pointer;
  background: linear-gradient(135deg, #ed5b2f, #c2410c);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 14px rgba(237, 91, 47, 0.35);
  transition: transform 0.15s, opacity 0.15s;
}

.support-compose__send:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.support-compose__send:not(:disabled):hover {
  transform: scale(1.05);
}

.support-compose__send svg {
  width: 18px;
  height: 18px;
}

/* Tickets pane */
.support-ticket-list {
  list-style: none;
  margin: 0;
  padding: 0;
  flex: 1;
  min-height: 60px;
  max-height: 40%;
  overflow-y: auto;
  margin-bottom: 0.65rem;
}

.support-ticket-empty {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--sp-muted);
  padding: 0.35rem 0;
}

.support-ticket-item {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.4rem 0.55rem;
  align-items: start;
  padding: 0.5rem 0;
  border-bottom: 1px solid var(--sp-divider);
  font-size: 0.75rem;
}

.support-ticket-item__id {
  color: var(--sp-muted);
  white-space: nowrap;
  font-weight: 600;
}

.support-ticket-item__body {
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
  min-width: 0;
}

.support-ticket-item__body strong {
  color: var(--sp-text-strong);
  font-size: 0.78rem;
}

.support-ticket-item__body span {
  color: var(--sp-muted);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-ticket-status {
  font-size: 0.62rem;
  font-weight: 700;
  padding: 0.15rem 0.45rem;
  border-radius: 999px;
  white-space: nowrap;
}

.st-new { background: #e0f2fe; color: #0369a1; }
.st-work { background: #fef3c7; color: #b45309; }
.st-wait { background: #ede9fe; color: #6d28d9; }
.st-done { background: #dcfce7; color: #15803d; }
.st-closed { background: #f1f5f9; color: #475569; }

.support-ticket-form label {
  display: block;
  font-size: 0.72rem;
  color: var(--sp-text);
  margin-bottom: 0.25rem;
  font-weight: 700;
}

.support-ticket-form select,
.support-ticket-form textarea {
  width: 100%;
  margin-bottom: 0.5rem;
  padding: 0.45rem 0.55rem;
  border-radius: 10px;
  border: 1px solid var(--sp-input-border);
  background: var(--sp-input-bg);
  color: var(--sp-input-text);
  font: inherit;
  font-size: 0.78rem;
}

.support-ticket-form select option {
  background: var(--sp-input-bg);
  color: var(--sp-input-text);
}

.support-ticket-form textarea {
  min-height: 72px;
  resize: vertical;
}

.support-ticket-form textarea::placeholder {
  color: var(--sp-input-placeholder);
  opacity: 1;
}

.support-ticket-form button[type="submit"] {
  width: 100%;
  border: none;
  border-radius: 10px;
  padding: 0.5rem;
  font: inherit;
  font-size: 0.78rem;
  font-weight: 700;
  cursor: pointer;
  background: #ed5b2f;
  color: #fff;
}

.support-ticket-form button[type="submit"]:disabled { opacity: 0.6; }

.support-form-msg {
  font-size: 0.72rem;
  font-weight: 600;
  margin-top: 0.35rem;
}

.support-form-msg--err { color: #dc2626; }
.support-form-msg--ok { color: #15803d; }
.support-form-msg[hidden] { display: none !important; }

@media (max-width: 480px) {
  #supportModalCard {
    right: 12px;
    left: 12px;
    width: auto !important;
    height: min(520px, calc(100vh - 100px)) !important;
    resize: vertical;
  }
}